What is web hosting?
Web hosting is the process of storing a website on a web server to make it accessible on the Internet. This service is usually provided by an ISP or a specialist hosting company. It requires a permanent Internet connection and Web server. We use 1 & 1 to host our sites. They guarantee 99.9% sever uptime which means your site will be totally accessible.

What are domain names?
The unique name that identifies an Internet site. On the Web, the domain name is the part of the Uniform Resource Locator (URL) that tells a domain name server where to forward a request for a Web page. For example, the domain name of this web site is web-siters.co.uk.

What email access comes with my site?
Plenty! At the time of writing, 1&1 provide at least 300 1GB POP3/IMAP accounts, 10 GB/month bandwidth and Spam filtering for all accounts.

What will you do with my personal details?
Privacy is a top priority of this company. You can be assured that your personal details are for our use only and will not be passed on to any third party. We may contact you with future business offers - provided you agree to this!

What's the point in having a website?
When promoting your business in today's Internet-oriented world, a customer will expect to see a web site address in your marketing material. This helps to reflect your professionalism and committment to the customer. In addition, a web site can serve as a 24hr shop and so can be essential for a growing businesses that wants to reach more people and maximise their efficiency.

What information do you need to prepare my web site?
Once your account has been provisioned, you will receive an email detailing step-by-step what’s needed to get your site going. Typical information includes any text (copy) that you want on your site, any images you wish displayed and any contact information necessary for your visitors to contact you.

How long before my site will be completed?
Generally, sites built from our pre-designed layouts are completed within 5-7 business days.

What if I do not like the site you design?
This is unlikely as we always gather as much information as possible from a prospective client before delivering a prototype. However you are allowed one revision in the design stage of your site. Once your site has been uploaded for approval, you can view the site and make any changes or recommendations you wish and our team will complete the work request.

What if I want to alter the page later?
Either we can make alterations to the pages at a small extra cost or you can do this yourself if you are confident enough to do so. Please see the next question also.

Can I edit the site once you have finished it?
The web pages are yours once you have paid for them. You can edit the site yourself using the FTP facility provided to gain access. Should you wish us to alter pages at a later date however, we would need to know about your alterations before proceeding. Web page alterations to altered web pages that you have edited will be charged at standard web page rates per page, rather than discounted rates for unedited pages.

How big is 'a page'?
Generally speaking the web page should fit within an 800 x 600 screen size without any left to right scrolling necessary. We would advise keeping pages under 350 to 400 words as this starts to make them unreadable. Download size of a page should be kept at under 70K maximum but preferably no more than 40k to 50K. The smaller the better.

How many graphics can I have on a page?
As many as you like! Bear in mind that large graphics slow down site loading and you should keep within the rule above for web page size including graphics.

Is a meeting required?
In 90% of cases no - we can use email & telephone to conduct our business. Large projects will probably require at least one meeting.

How do I expand the site ?
Extra pages can be added at any time at a cost of £45.00 each.

What is e-commerce?
An e-commerce site is one through which you directly sell goods or services. Payment is generally taken with credit cards, though other options are obviously available. E-commerce sites usually consist of some sort of catalogue or product listing linked directly to a shopping cart facility. These sites are often built in such a way that the client can update the product listing themselves.